Privacy Policy
Last Updated:
Our Commitment to Your Privacy
At Serena Yoga, your trust means everything to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how you can control it. We've written this in plain language — no legal jargon — because you deserve to understand exactly how your data is handled.
1. Who We Are
Serena Yoga is a yoga studio located in Toronto, Ontario, Canada. For the purposes of this policy, "we," "us," and "our" refer to Serena Yoga. You can reach us at:
Email: hello@serenayoga.com
Address: 701 Fillmore St, San Francisco, CA 94117
Phone: (415) 555-0192
2. Information We Collect
We only collect what we genuinely need to provide you with a great experience.
Information you give us directly:
Name, email address, and phone number when you create an account or book a class
Billing and payment details when you purchase a class pack or membership
Health or injury notes you share with us before a class
Messages you send us via our contact form or email
Information collected automatically:
Browser type, IP address, and pages visited when you use our website
Cookies and similar tracking technologies to improve your browsing experience
3. How We Use Your Information
We use your information only for the following purposes:
Bookings & scheduling — to confirm your classes and send reminders
Payments — to process transactions securely
Communication — to respond to your enquiries and send updates about the studio
Newsletter — to send wellness notes and studio news, only if you've opted in
Service improvement — to understand how our website is used and make it better
Legal obligations — to comply with applicable Canadian and provincial laws
We will never sell your personal information to third parties.
4. Cookies
Our website uses cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings at any time, though some features of the site may not function as intended.
5. How We Store & Protect Your Data
Your information is stored securely using industry-standard encryption. We retain your personal data only for as long as necessary to provide our services or as required by law. Payment information is processed through a secure third-party provider and is never stored directly on our servers.
6. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:
With trusted service providers (e.g., booking platforms, payment processors) who assist in running our studio, and who are bound by confidentiality agreements
If required by law or legal process
To protect the safety of our students, staff, or the public
7. Your Rights
You have the right to:
Access the personal information we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal data, where legally permitted
Withdraw consent for marketing emails at any time by clicking "unsubscribe" in any email we send
Ask questions about how your data is being used
To exercise any of these rights, email us at hello@serenayoga.com and we'll respond within 10 business days.
8. Third-Party Links
Our website may contain links to third-party websites (such as Instagram or Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their own policies.
9. Children's Privacy
Serena Yoga's services are intended for individuals 16 years of age and older. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, we'd love to hear from you.
Serena Yoga
hello@serenayoga.com